Please refer to Ring Size Guide

To ensure the longevity and luster of your sterling silver jewelry, it's essential to provide proper care. To clean your pieces, gently polish them with a soft cloth to remove any tarnish that may develop over time. Avoid exposing sterling silver to harsh chemicals, such as chlorine, perfumes, or household cleaning agents, as they can cause discoloration and damage. When not wearing your jewelry, store it in a cool, dry place away from direct sunlight to prevent tarnishing. With regular care and maintenance, your sterling silver pieces will continue to shine brightly for years to come.

Thank you for shopping at JungleChest. We want to ensure your satisfaction with your purchase and provide you with a transparent shipping and return policy. Please read the following information regarding shipping, returns, and international orders:

Shipping:

• We offer shipping services to both domestic (Canada) and international destinations.

Shipping Methods:

• We utilize Canada Post to ensure the safe and timely delivery of your order.
• The available shipping methods may vary based on the destination and the weight or size of the package.
• During the checkout process, you will be presented with the available shipping options for your location.

Shipping Rates:

• Shipping rates are calculated based on the destination, the weight and dimensions of the package, and the selected shipping method.
• For international orders, please note that additional customs duties, taxes, or fees may be imposed by the destination country's customs authority. These charges are the responsibility of the customer and are not included in the item or shipping costs.

International Shipping:

• We are pleased to offer international shipping to our customers worldwide.
• Please be aware that international shipments may be subject to customs inspections and may incur customs duties, taxes, or fees based on the regulations of the destination country.
• The customer is responsible for understanding and complying with any applicable customs regulations and for paying any additional charges imposed by customs authorities.
• We are unable to predict or control these charges, as they are determined by the customs authorities of the destination country.

Order Tracking:

• Once your order is shipped, you will receive a confirmation email with a tracking number, if available.
• Tracking information allows you to monitor the progress of your shipment. Please note that tracking updates may vary depending on the destination and the local postal service handling the delivery.

Returns and Exchanges:

• If you are not satisfied with your purchase, we offer a return policy.
• Eligible items can be returned within 30 days of the delivery date for a refund, subject to the following conditions:
• The item must be in its original condition, unused, and with any tags or packaging intact.
• Personalized or custom-made items may not be eligible for return 
• To initiate a return or exchange, please contact us directly with your order details. We will provide you with further instructions.

Return Shipping:

• The cost of return shipping is the responsibility of the customer
• We recommend using a trackable shipping method and insuring the package, as we cannot be held responsible for lost or damaged items during the return process.

Refunds:

• Once we receive and inspect the returned item, we will process the refund to your original payment method
• Please note that the time it takes for the refund to be reflected in your account may vary depending on your bank or payment processor.

What payment methods do you accept? 

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. Simply choose your preferred method during checkout.

Is it safe to enter my payment information on your website? 

Yes, we prioritize the security of your payment information. Our website uses industry-standard encryption technology via Shopify to protect your personal and financial data.